Carefree With New Totalcare plus Support Package From Domino

Domino Printing Sciences plc has launched the TotalCare plus programme - a new integrated range of support and service products specifically developed for its latest coding & marking solution: C-Series plus. Specifically designed to provide the continuity and cost predictability needed in today's complex manufacturing environment, TotalCare plus will be delivered to the highest Domino Global Service Standard which was established to incorporate all areas of total customer satisfaction. With the TotalCare plus programme, customers can choose from a set of flexible modules which, for example, include start up training, maintenance, technical support, fluids agreements etc, to adopt a tailored after sales service package that delivers maximum equipment effectiveness and reduces unplanned maintenance. The new programme will help customers to factor in a predictable value of after sales services and increase a company's overall equipment effectiveness. 'No matter what the size of the customers' operation, we are committed to setting new standards in customer service excellence. We recognise that business relationships involve much more than shipping first class printers and consumables,' comments Robert Pulford, Director of Domino's Ink Jet Division. 'Every manufacturing plant is different and choosing the right support product is just as important as choosing the right print solution to consistently produce quality output and increase profitability. Our TotalCare plus programme, assists customers over the long-term, by helping them to improve their planning.' Through Domino's global sales and service structure which includes 16 subsidiaries and 75 distributors, customers will have highly skilled technicians on hand to offer complete support. All Domino service engineers are continuously trained to ensure their skills and product knowledge is second to none. Domino also offers worldwide customer training on the various ink jet and laser solutions within the company's product stable. Concludes Pulford: 'Domino has built an enviable reputation and a wealth of industry awards in recognition of its ongoing support services, and we remain totally committed to maintaining the highest possible standards for our after sales offerings. Our new TotalCare plus programme is designed to provide customers with complete peace of mind that they have invested in high quality products and outstanding ongoing support.'